French Consumer Code
In forceEn application des 4°, 5° et 6° de l'article L. 221-5, the trader shall provide the consumer with the following information:
1° His name or business name, the geographical address where the trader is established, his telephone number and e-mail address and, where applicable, the geographical address and identity of the trader on whose behalf he is acting;
2° Where applicable, the means of online communication in addition to those mentioned in 1°. These means shall ensure that the consumer is able to retain all written exchanges with the trader on a durable medium, including the date and time of such exchanges;
3° If different from the address provided in 1°, the geographical address of his place of business and, where applicable, that of the trader on whose behalf he is acting, to which the consumer may address any complaint;
4° The terms of payment, delivery and performance provided for in the contract;
5° Where applicable, the procedures provided for handling complaints;
6° Where applicable, the existence of and procedures for implementing the legal guarantee of conformity referred to in articles L. 217-3 and following articles L. 224-25-12 and following, the guarantee against hidden defects referred to in articles 1641 to 1649 of the Civil Code, or any other applicable legal guarantee;
7° Where applicable, the existence of and procedures for implementing the commercial guarantee and after-sales service mentioned in articles L. 217-21 and following;
8° Where applicable, the duration of the contract or, in the case of an open-ended or tacitly renewable contract, the conditions for termination;
9° Where applicable, the functionality of goods comprising digital elements, content and services, including the applicable technical protection measures;
10° Where applicable, any relevant compatibility and interoperability of goods incorporating digital elements, content and services of which the trader is or ought reasonably to be aware;
11° The contact details of the competent consumer mediator(s) to whom the consumer may have recourse pursuant to Article L. 616-1 ;
12° The cost of using the means of distance communication to conclude the contract where this cost is calculated on a basis other than the basic tariff;
13° Where applicable, the existence of codes of conduct applicable to the contract and how to obtain a copy;
14° If applicable, the minimum duration of the consumer's contractual obligations;
15° If applicable, the existence of a deposit or other financial guarantees to be paid or provided by the consumer at the request of the trader and the conditions relating thereto.
