French Insurance Code
In forceI.-In application of II of article R. 512-13-1, the skills required to carry out the duties mentioned in II of article L. 511-2, as well as the corresponding training or continuing professional development, are:
1° With regard to general professional skills :
a) Understanding the insurance distribution business and environment and how it is evolving in relation to the duties performed:
mastering the conditions governing access to and the exercise of the activity of distributor;
-understanding the various players involved in insurance distribution;
-mastering the rules governing the governance and supervision of products, customer protection, information and advice, management of conflicts of interest, remuneration, handling of claims, and the mediation system;
-Identify legal, economic, financial, demographic, technological and societal developments and their impact on insurance distribution;
-Draw the consequences of these developments for its insurance distribution activity.
b) Managing customer relations:
Mastering the information on products presented to the customer;
-Apprehending all the components of the customer's situation;
-Identifying and analysing the customer's needs, advising him/her and proposing a coherent or appropriate solution;
-Mastering the personalised recommendation process;
-Formalising the information and advice, in particular the traceability of the customer's questions about his/her needs and requests as well as the solutions proposed, and the traceability of all the information and documents given to the customer;
-Identifying and taking into account changes in the customer's situation and needs that require changes to the contract.
c) Implements preventive and compliance measures:
-Applying the rules on internal control, risk prevention, personal data protection, the fight against fraud, money laundering and the financing of terrorism and the fight against corruption;
-Apply ethical rules.
d) Adapting to organisational and technological developments:
-Master the tools of the working environment, including the tools of the customer journey, including digital tools;
-Adopt the company culture with a view to promoting the customer's interests throughout the distribution process;
e) Develop a portfolio in compliance with regulations:
Prospect, market and negotiate in a manner appropriate to the customer base concerned;
-Process customer data with a view to adapting the offer;
-Mastering the rules applicable to the collection, updating, management and use of customer data.
2° Professional skills specific to the type of products distributed:
a) Life insurance and capitalisation :
understanding the relevant savings product markets;
-understanding the applicable matrimonial, inheritance and tax regimes;
-Assessing the advantages and risks associated with the various investment options.
b) Personal insurance (provident, health and retirement):
Understanding the rules of tax, social security and employment law;
-Understanding the relevant health, provident and retirement product markets and mastering the relationship between compulsory social protection and the guarantees distributed;
-master the mechanisms of group insurance.
c) Property and liability insurance
-Understanding the market for relevant property and liability insurance products;
-Understand the specific rules applicable, in particular those relating to customer protection.
3° Professional skills specific to certain distribution methods:
master the specific features and rules applicable to canvassing;
- master the specific features and rules applicable to distance selling;
-master the techniques and tools used to manage the various stages of the distance customer relationship.
4° With regard to professional skills specific to certain functions:
a) Intermediaries who are natural persons and corporate representatives of intermediaries who are legal persons, in direct contact with customers or who usually supervise people in direct contact with customers:
Devising or implementing a sales action plan;
-Adapting marketing to changes in the economic environment, applicable regulations or, where applicable, the product offering;
-Supervising and leading the activities of employees performing distribution functions;
-Be familiar with the control and sanction procedures of the Autorité de contrôle prudentiel et de résolution or the internal control procedures applied within the entity.
b) Persons directly responsible for a production office or for managing a network of persons in direct contact with customers:
Devising or implementing a sales action plan;
-Adapting internal organisation and marketing to changes in the economic environment, the product offering where applicable, or applicable law;
-Implementing or applying the rules of internal procedures;
-Supervising and leading the activities of employees performing distribution functions placed under his/her responsibility;
-be familiar with the control and sanction procedures of the Autorité de contrôle prudentiel et de résolution or the internal control procedures applied within the entity.
II - The training and continuing professional development activities relate to one or more of the general or specific skill sets mentioned in I. In order to meet the training requirements mentioned in II of Article L. 511-2, the specific skills are adapted to the person concerned according to the nature of the products they distribute, the distribution methods they use and the functions they perform. The training courses will enable the general or specific skills required for the position held by the person concerned to be regularly updated, in particular those relating to knowledge of changes in insurance distribution regulations.
