French Consumer Code
In forceOfficers are empowered to investigate and record infringements or breaches of the provisions:
1° Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations;
2° Article 23 of Regulation (EC) No 1008/2008 of the European Parliament and of the Council of 24 September 2008 on common rules for the operation of air services in the Community;
3° Article 3(1) and (2) of Regulation (EC) No 924/2009 of the European Parliament and of the Council of 16 September 2009, as amended, on cross-border payments in the Community;
4° Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway;
5° Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 on the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004;
6° Du d du 3, du 8 de l'article 5 et des articles 8,9 et 16 du règlement (UE) n° 260/2012 du Parlement européen et du Conseil, du 14 mars 2012 modifié, établissant des exigences techniques et commerciales pour les virements et les prélèvements en euros et modifiant le règlement (CE) n° 924/2009;
7° De l'article L. 347-1 of the Code de l'action sociale et des familles and Articles L. 311-4, L. 311-4-1, L. 314-10-1, L. 314-10-2, L. 342-1, L. 342-2, L. 342-3 and L. 342-4 of the same code with regard to the breaches specifically listed in Articles L. 314-14 and L. 342-5 of this code;
8° Article L. 126-33, II of Article L. 231-4 and Articles L. 241-8, L. 271-1, L. 271-2 and L. 271-6 of the Construction and Housing Code;
9° The last paragraph of I of Article L. 112-6, Articles L. 112-11 to L. 112-13 and sections 1 to 3 of Chapter VIII of Title IV of Book V of the Monetary and Financial Code,
10° Of the Criminal Code punishing forced mail order sales;
11° Of articles L. 1111-3 and L. 1111-3-2 to L. 1111-3-5 of the Public Health Code and the additional provisions adopted for their application;
12° Of the first four paragraphs of Article L. 213-2 of the Highway Code;
13° Of Article L. 165-9 of the Social Security Code;
14° Of Article L. 3142-5 of the Transport Code;
15° Of Chapter I of Title I of Book II of the Tourism Code;
16° Of Article 18-1 A of Law no. 65-557 of 10 July 1965 laying down the status of co-ownership of built-up properties;
17° Of Titles I and III of Law no. 70-9 of 2 January 1970 regulating the conditions under which activities relating to certain transactions involving real estate and business assets are carried out ;
18° Article 4 of Law no. 89-462 of 6 July 1989 aimed at improving rental relations and amending Law no. 86-1290 of 23 December 1986;
19° Title II of Law no. 2004-575 of 21 June 2004 on confidence in the digital economy;
20° Regulation (EU) No 2015/751 of the European Parliament and of the Council of 29 April 2015 on interchange fees for card-related payment transactions;
21° Section 1 of Chapter I of Title II of this Book;
22° Articles L. 541-9-2, L. 541-9-3 and L. 541-15-9 of the Environment Code;
23° Of article L. 541-15-8 of the same code;
24° Of the I of article L. 541-21-2-3 of the said code;
25° From Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 to counter unjustified geographic blocking and other forms of discrimination based on the nationality, place of residence or place of establishment of customers in the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/ EC ;
26° Commission Implementing Regulation (EU) 2019/2243 of 17 December 2019 establishing a model contractual summary to be used by providers of publicly available electronic communications services pursuant to Directive (EU) 2018/1972 of the European Parliament and of the Council;
27° Subsection 1a of Section 2 of Chapter I of Title IV of Book V of the Environment Code;
28° Article L. 541-9-1 of the same code;
29° Article L. 101 of the French Post and Electronic Communications Code;
30° Article L. 113-15-3 of the French Insurance Code and Article L. 221-10-4 of the French Mutual Code;
31° Article L. 6323-8-1 of the Labour Code;
32° Du V de l'article 4 de la loi n° 2023-451 du 9 juin 2023 visant à encadrer l'influence commerciale et à lutter contre les dérives des influenceurs sur les réseaux sociaux.
To this end, they have the powers defined in Section 1, subsections 1 to 5 of Section 2 and Section 3 of Chapter II of this Title and may implement the measures provided for in Section 1 of Chapter I of Title II.
