Subsection 4: Performance of the contract

Articles in this section · 12

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Article L224-42-1

French Consumer CodeIn force
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Updated 8 Nov 2023

Electronic communications service providers shall compensate consumers in the following cases and in accordance with the following rules:


1° In the event of a delay in porting the number, the compensation offered to the consumer may not be less, per day of delay, than one-fifth of the monthly price, inclusive of all taxes, of the subscription to the service taken out by the consumer. The number of days of delay is calculated until the electronic communications service is restored by the new provider. The compensation is payable by the supplier responsible for the delay in porting the number;


2° In the event of loss of the number for which portability was requested, the compensation offered to the consumer may not be less than twenty-four times the monthly price, inclusive of all taxes, of the subscription to the service taken out by the consumer with the provider responsible for the loss of portability. The compensation is payable by the provider responsible for the loss of the number;


3° In the event of failure to attend a service and installation appointment linked to a porting procedure or a change of supplier, the compensation offered to the consumer may not be less, per day of delay, than one-fifth of the monthly price, inclusive of all taxes, of the subscription to the service taken out by the consumer. The number of days' delay is calculated until the consumer is actually present for a new appointment or, where applicable, until the appointment is cancelled by the consumer.


For prepaid offers, the compensation offered to the consumer may not be less than one-fifth of the monthly price, inclusive of all taxes, of the subscription to the service taken out by the consumer. For prepaid offers, the monthly price including all taxes is calculated on a pro rata basis of the remaining credit validity, reduced to thirty days. Compensation is paid to the consumer within thirty days of his request. The consumer may make this claim by any means allowing contact with the supplier. The compensation received by the consumer does not extinguish his ability to avail himself of other means of redress.

Mariela Petrova

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Common Questions

Working with a corporate lawyer in France — Q&A

Any time a strategic decision changes how the company is owned, governed or contractually bound — incorporation, fundraising, M&A, restructuring, shareholder agreements, or major commercial contracts. Earlier engagement always costs less than later remediation.

A notary (notaire) is a public officer who authenticates specific deeds (mainly real-estate transfers and certain family-law acts). A corporate lawyer (avocat) advises on strategy, negotiates and drafts company documents, and represents you in disputes. The two roles complement rather than overlap.

Yes — most of our clients are foreign suppliers, investors or holding entities. We bridge the gap between French law and your home jurisdiction's expectations and deliver everything bilingually.

The SAS (Société par Actions Simplifiée) is the default choice for most international structures: flexible governance, single shareholder allowed, no minimum capital, and works cleanly with foreign holding entities. We assess SARL, SA, SCI on the merits when the situation calls for it.

Yes — communications with a French avocat are protected by the secret professionnel (Article 66-5 of the Law of 31 December 1971). This protection is broader than the common-law attorney-client privilege and applies to written and oral exchanges.

We work on fixed fees for clearly scoped engagements (incorporation, contract drafting, audits) and on monthly retainers for ongoing advisory. Hourly billing is the exception, not the default. You always know the cost before work starts.

Typical timeline is 2–3 weeks from KYC kick-off to RCS registration, assuming standard documentation. Holding-company structures, foreign-shareholder identification or in-kind contributions can extend this — we flag the gating items at the first meeting.

Absolutely. We routinely coordinate with your in-house counsel, expert-comptable or notaire — pragmatic collaboration is the norm, not the exception. We send them everything they need to do their part without duplicating work.

Mariela Petrova

Mariela Petrova

Avocate au Barreau de Paris

Toque #C2396

15+ Years In Corporate Practice

English · French · Russian

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Communications protected by professional secrecy — secret professionnel de l'avocat, Article 66-5 of the Law of 31 December 1971.

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