Subsection 2: Formation, amendment and duration of the contract

Any contract entered into by a consumer for the supply of digital content or digital services shall include at least the following information:

1° The identity and contact details of the professional;

2° The information mentioned in articles L. 111-1, L. 221-5 and, where applicable, L. 221-8 and L. 221-11, and in particular:

a) The nature of the benefit granted by the consumer instead of or in addition to the price, together with the details set out in article L. 211-2 ;

b) Information as to whether or not the consumer has the right of withdrawal for digital content supplied, in accordance with article L. 221-28 ;

3° For each service provided, any minimum levels of service quality where offered. Where no minimum level of service quality is offered, this shall be stated;

4° The duration of the contract, the conditions for renewal and termination of services and of the contract, and any usage or minimum duration required to qualify for promotions;

5° As part of the price information, in addition to the amounts due in respect of any recurring or consumption-related costs, the following information insofar as applicable:

a) For a bundled offer within the meaning of Article L. 224-42-2, the price of the various elements of the bundled offer insofar as they are also marketed separately;

b) Details of charges relating to after-sales service, maintenance and customer support, where applicable, and the related terms and conditions, including fees;

c) The means by which up-to-date information on all applicable tariffs and maintenance charges may be obtained;

d) Any charges in the event of early termination of the contract;

6° As part of the information on the duration of the contract relating to bundled offers within the meaning of Article L. 424-42-2 and the conditions for its renewal and termination: where applicable, the conditions for terminating the bundled offer or elements thereof;

7° Without prejudice to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, information relating to personal data necessary for the provision of digital content or digital services or collected in connection with such provision;

8° The type of measures that the professional is likely to take to react to a security incident or to deal with threats or situations of vulnerability;

9° Details of products and services designed for people with disabilities and how this information is updated.

This information shall be communicated in a clear and comprehensible manner, on a durable medium or, where it is not possible to communicate this information on a durable medium, in an easily downloadable document made available by the professional. The trader expressly draws the consumer's attention to the availability of this document and to the fact that it is important to download it for the purposes of documentation, future reference and identical reproduction.

This information is provided, on request, in a format accessible to people with disabilities.